Yourcustomersservethemselves. Yourinboxstaysclean.
A drop-in self-service portal for your subscribers — subscriptions, payment methods, invoices, refunds, and structured support tickets. No portal to build. No triage queue to babysit.
Four things they handle without emailing you.
Drop the portal in via a magic link. Every action wires straight to your Waffo subscription engine, payment history, and MoR invoices — no extra integration on your side.
Pause, cancel, reactivate — every action ends with one click instead of a 3-day email thread.
MoR-compliant invoices in 9 languages, already filed for tax, available for download forever.
Filter by Completed · Canceled · Failed · Refunded. Order-level detail with tax breakdown.
EN · ZH · JA out of the box.
Manage subscriptions
Pause, cancel, reactivate — every action ends with one click instead of a 3-day email thread.
From inbox to issue resolved — in 3 clicks.
Most customer issues never reach your team because the customer just fixes it themselves.
Receipt email
Every receipt, renewal and dunning email carries a portal link.
Every receipt, renewal and dunning email carries a portal link.
Open portal
Authenticated by the link. Their subscriptions and payments are already loaded.
Authenticated by the link. Their subscriptions and payments are already loaded.
Self-resolve
Cancel, swap card, download invoice — or, if truly stuck, file a structured ticket.
Cancel, swap card, download invoice — or, if truly stuck, file a structured ticket.
Common questions
Every receipt, renewal, and dunning email Waffo sends includes a magic-link. You can also embed the portal under your own subdomain.
Yes. Your logo, primary color, and product name are surfaced throughout the portal. White-label and custom-domain variants are available on the higher plans.
By default cancellations take effect at the end of the current billing period — your customer keeps access until then. You can switch to immediate cancellation per product if you prefer.
Tickets land in your Waffo Customer Support inbox by default. You can also forward them via webhook or Slack, or assign them to specific teammates.
Hand support to your portal. Keep your inbox for what matters.
Drop a single link into your receipt emails — your subscribers manage themselves from day one.