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Customer Support

Support that ships at developer speed.

An on-call team of payment engineers — not a contact form. AI catches the easy stuff in seconds, real humans take the hard stuff in minutes.

support@waffo.ai
47m
median first reply
24/7
5 timezones live
3,142
tickets / month
⌬LM
#support · webhook-401
Marco is typing…
● live
D
Daria09:41
Hey, my webhook keeps 401-ing in prod. Sandbox works.
⌬
Waffo · AI09:41AI · 0.4s
Looks like a signing-key mismatch. Your prod key was rotated 4 days ago — env still has the old one?
D
Daria09:42
...oh. yes.
L
Liu · engineer09:42human · in 12s
Routing you to Marco who shipped that rotation — he'll be in here in a sec.
M
Marco · eng09:43
Hey Daria — fresh key just DM'd. Want me to add a key-rotation webhook so you get notified next time?
Type a message…⌘ ↵
Multi-channel · one team

Three places to reach us. One team behind them.

Live chat, email, and a public feedback board. No ticket black holes, no offshore call center.

⌬LM
#support · webhook-401
Marco is typing…
● live
D
Daria09:41
Hey, my webhook keeps 401-ing in prod. Sandbox works.
⌬
Waffo · AI09:41AI · 0.4s
Looks like a signing-key mismatch. Your prod key was rotated 4 days ago — env still has the old one?
D
Daria09:42
...oh. yes.
Type a message…⌘ ↵
LIVE · 09:41

Live Chat

Real humans triaged by AI. Median first reply under 47 seconds, available across 5 timezones every day.

<1m
first reply
96%
CSAT
support@waffo.ai5 threads · median 47m
  • Daria K.2m
    Re: webhook signing-key mismatch
    resolvedp2
  • James R.14m
    Integration audit — feedback?
    in-reviewp3
  • Hana T.38m
    Question about PIX payout schedule
    repliedp2
  • Auto-reply1h
    Sandbox keys for waffo-test-acct
    automatedp4
  • Sven B.2h
    EU VAT invoice — need a duplicate
    closedp3
INBOX

Email Assistant

Long-form support. Send screenshots, logs, anything. Replies signed by the engineer who actually owns that piece of code.

47m
median reply
4h
SLA worst-case
roadmap.pancake↑ 412 votes this month
  • 142
    APIshipping
    Webhook key rotation event
    daria · 2d
  • 98
    DASHBOARDin-review
    Bulk refund CSV import
    james · 4d
  • 76
    CHECKOUTplanned
    Apple Pay on subscriptions
    hana · 1w
  • 53
    PORTALopen
    Customer portal i18n
    sven · 2w
COMMUNITY

Feedback Board

Vote on what we ship next. Most features shipped on Waffo in the last 12 months started here, from a user-filed request.

412
votes / month
68%
shipped within Q