客户支持

开发者节奏的 随叫随到团队.

一支随时待命的支付工程师团队 —— 不是冰冷的工单系统。AI 几秒解决简单问题,工程师亲手处理硬骨头。

support@waffo.ai
47 分钟
首次回复中位数
24/7
5 时区在岗
3,142
工单 / 月
⌬LM
#support · webhook-401
Marco is typing…
● live
D
Daria09:41
Hey, my webhook keeps 401-ing in prod. Sandbox works.
⌬
Waffo · AI09:41AI · 0.4s
Looks like a signing-key mismatch. Your prod key was rotated 4 days ago — env still has the old one?
D
Daria09:42
...oh. yes.
L
Liu · engineer09:42human · in 12s
Routing you to Marco who shipped that rotation — he'll be in here in a sec.
M
Marco · eng09:43
Hey Daria — fresh key just DM'd. Want me to add a key-rotation webhook so you get notified next time?
Type a message…⌘ ↵
多渠道 · 同一支团队

三个入口,一支团队。

实时聊天、邮件、公开反馈板。没有工单黑洞,没有外包客服。

⌬LM
#support · webhook-401
Marco is typing…
● live
D
Daria09:41
Hey, my webhook keeps 401-ing in prod. Sandbox works.
⌬
Waffo · AI09:41AI · 0.4s
Looks like a signing-key mismatch. Your prod key was rotated 4 days ago — env still has the old one?
D
Daria09:42
...oh. yes.
Type a message…⌘ ↵
LIVE · 09:41

实时聊天

AI 分流 + 真人接力。首次回复中位数小于 47 秒,5 时区每天在线。

<1 分钟
首次回复
96%
满意度
support@waffo.ai5 threads · median 47m
  • Daria K.2m
    Re: webhook signing-key mismatch
    resolvedp2
  • James R.14m
    Integration audit — feedback?
    in-reviewp3
  • Hana T.38m
    Question about PIX payout schedule
    repliedp2
  • Auto-reply1h
    Sandbox keys for waffo-test-acct
    automatedp4
  • Sven B.2h
    EU VAT invoice — need a duplicate
    closedp3
邮箱

邮件助手

适合长篇问题,可附截图、日志。回复邮件的就是写过这段代码的那个工程师。

47 分钟
回复中位数
4 小时
最长 SLA
roadmap.pancake↑ 412 votes this month
  • 142
    APIshipping
    Webhook key rotation event
    daria · 2d
  • 98
    DASHBOARDin-review
    Bulk refund CSV import
    james · 4d
  • 76
    CHECKOUTplanned
    Apple Pay on subscriptions
    hana · 1w
  • 53
    PORTALopen
    Customer portal i18n
    sven · 2w
社区

反馈面板

投票决定我们下一步做什么。过去 12 个月 Waffo 上的大多数功能都是从这里被用户提出来的。

412
票 / 月
68%
当季内上线