Acceptable Use Policy
This Acceptable Use Policy ("AUP") applies to all merchant of record services (the "MOR Service") provided directly or indirectly by Waffo.com Limited and its affiliates ("Waffo", "we", "us" or "our") and to all Products sold by you using the MOR Service. You are independently responsible for complying with all Applicable Law in all of your actions related to your use of the MOR Service regardless of the purpose of the use. In addition, you must adhere to the terms of this AUP. Failure to comply with this AUP may result in immediate suspension or termination of your right to use any and all services provided by Waffo. Capitalised terms used but not defined herein have the meanings given to them in the Waffo Pancake Service Terms (the "Service Terms").
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Prohibited Activities
You may not use the MOR Service for activities that:
- violate any law, statute, ordinance or regulation;
- relate to transactions involving (a) items that encourage, promote, facilitate or instruct others to engage in illegal activity, (b) stolen goods including digital and virtual goods, (c) the promotion of hate, violence, racial or other forms of intolerance that is discriminatory, or the financial exploitation of a crime, or (d) items that infringe or violate any copyright, trademark, right of publicity or privacy, or any other proprietary right under the laws of any jurisdiction;
- relate to transactions that show the personal information of third parties in violation of Applicable Law; or
- relate to transactions involving any activity that requires pre-approval without having obtained said approval.
You may not:
- copy, modify, or create derivative works or improvements of the MOR Service or materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and user content belonging to other users (collectively, the "Waffo Technology");
- rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available any part of the MOR Service or Waffo Technology to any person, including on or in connection with the internet or any time-sharing, service bureau, software-as-a-service, cloud, or other technology or service;
- reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to the source code of the MOR Service or Waffo Technology, in whole or in part;
- bypass or breach any security device or protection used by the MOR Service or Waffo Technology, or access or use the MOR Service or Waffo Technology other than by an authorised user through the use of his or her own then-valid access credentials;
- input, upload, transmit, or otherwise provide to or through the MOR Service any information or materials that are unlawful or injurious, including without limitation harmful content, or that contain, transmit, or activate any harmful code;
- damage, destroy, disrupt, disable, impair, interfere with, or otherwise impede or harm in any manner the MOR Service, Waffo's systems, or Waffo's provision of services to any third party, in whole or in part;
- remove, delete, alter, or obscure any trademarks, warranties, or disclaimers, or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from any part of the MOR Service or Waffo Technology, including any copy thereof;
- access or use the MOR Service or Waffo Technology in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any third party (including by any unauthorised access to, misappropriation, use, alteration, destruction, or disclosure of the data of any other Waffo user), or that violates any Applicable Law;
- access or use the MOR Service or Waffo Technology for purposes of competitive analysis, the development, provision, or use of a competing service or product, or any other purpose that is to Waffo's detriment or commercial disadvantage;
- access or use the MOR Service or Waffo Technology in, or in association with, the design, construction, maintenance, or operation of any hazardous environments, systems, or applications, any safety response systems or other safety-critical applications, or any other use or application in which the use or failure of the MOR Service could lead to personal injury or severe physical or property damage;
- use the MOR Service or Waffo Technology for any personal, family, household, or other use not related to your business;
- use the MOR Service or Waffo Technology for the benefit of an individual, organisation, or country identified on any applicable sanctions list, including the United States Office of Foreign Assets Control's Specially Designated Nationals List, or for any third parties unaffiliated with your business; or
- otherwise access or use the MOR Service or Waffo Technology beyond the scope of the authorisation granted under the Service Terms.
Acceptable Products
Waffo serves developers selling digital products and services (including individual developers, sole proprietors, unincorporated businesses, and company developers). You may use the MOR Service to sell:
- Software & SaaS;
- Digital products: templates, eBooks, PDFs, code, icons, fonts, design assets, photos, videos, audio, and similar digital assets;
- Premium content & access: Discord server access, GitHub repository access, courses, AI services, and content requiring a subscription.
Generally, acceptable Products are digital goods, software, or services that can be fulfilled by (1) Waffo on your behalf (license keys, file downloads, GitHub or Discord invites, or private links) or (2) your site or service using the Waffo APIs to grant immediate access to digital assets or services for Customers with a one-time purchase or subscription.
Prohibited Products
Waffo serves developers whose primary offering is digital products and services. If your primary offering is human services or the sale of physical goods, the MOR Service is not designed for and should not be used by you.
You may not use the MOR Service to sell any Product which:
- violates any Network Rules or the rules or regulations of any Network or card scheme;
- violates any law or government regulation;
- involves fraudulent, deceptive, unfair, abusive or predatory practices;
- is marketed through the use of outbound telemarketing;
- threatens reputational damage to Waffo or any Network or card scheme;
- results in or causes a significant risk of chargebacks, fines, damages, or harm and liability; or
- engages in, encourages, promotes, or celebrates violence or physical harm to persons or property, or toward any group based on race, religion, disability, gender, sexual orientation, national origin, or any other immutable characteristic.
Waffo reserves the right to refuse to make the MOR Service available for any Product in its sole discretion.
By using the MOR Service, you confirm that you will not accept payments with any connection to the following business categories and practices. The following list is not exhaustive. Waffo reserves the right to add to it at any time, combined with placing your account under further review or suspending it where we consider the usage deceptive, fraudulent, high-risk, or of low quality for Customers with high refund or chargeback risks. This list is determined and interpreted by Waffo in its sole discretion and is subject to change:
- Physical products;
- Human services;
- Donations, crowdfunding, community access, advertising, and sponsorship;
- Marketplaces — selling others' products or services using the MOR Service against an upfront payment or with an agreed revenue share;
- Any product or service that infringes upon, or enables the infringement of, the intellectual property rights of another party, or that you do not own or do not have a licence to;
- Any product or service that enables unauthorised access to data belonging to another party;
- Any product or service that enables non-Waffo developers to sell products and services to Customers;
- Advertising and unsolicited marketing services, including, but not limited to, lead generation, bulk SMS and automated outreach;
- Adult content and services including, but not limited to, OnlyFans-related and similar services, adult AI-generated content and AI relationship services;
- Services used by, intended for, or advertised towards minors;
- Gambling and betting services, including, but not limited to, loot boxes and mystery boxes;
- Illegal or age-restricted products, including, but not limited to, drugs, alcohol, tobacco and vaping;
- Reselling or distributing customer data;
- Low-quality or counterfeit products or services;
- Fake testimonials, reviews, social proof, and review inflation platforms;
- Regulated services or products;
- Reselling software licences without authorisation;
- Services to circumvent the rules, paywalls or terms of other services;
- Trading and financial services, including (a) services facilitating transactions, investments, or balances for customers; (b) financial trading, trading bots, brokerage, or investment advisory services (including insights platforms); (c) financial advice content or services related to tax guidance, wealth management, trading signals, or investment strategies; and (d) NFTs and crypto assets;
- "Get rich" schemes or content;
- Government services;
- Cheating, including but not limited to macros, cheat codes and hacks;
- Job boards;
- Travel services;
- IPTV services, including software or platforms that enable IPTV service delivery;
- Viruses and spyware;
- API and IP cloaking services;
- Third-party trademark removal services;
- Telecommunication and eSIM services;
- Third-party content downloaders, including, but not limited to, YouTube, Instagram and Snapchat;
- Digital services associated with pseudo-science, including, but not limited to, clairvoyance, horoscopes, fortune-telling;
- Medical and health advice;
- Content generation that infringes on trademarks or copyrights, enables face swaps or deep fakes, or produces adult content;
- Technical support and repair services;
- Standardised test prep platforms reselling real or past exam questions (e.g. IELTS, SAT, GMAT). Due to the high risk of copyright infringement and illegal distribution of proprietary exam content, we disallow this category entirely; and
- Open Source Intelligence (OSINT) platforms — services that aggregate, search, or expose personal data about individuals using public or leaked sources.
Due to the increased risk on certain offerings, Waffo must perform enhanced due diligence on certain Products. Waffo will reach out to you for additional information if it is needed.
Restricted Businesses That Require Closer Review
The following categories require a closer review and may not be accepted:
- Directories and boards;
- Marketing services;
- Pre-orders and paid waitlists;
- VPN, VPS & VDS services;
- Ticket sales;
- eBooks;
- AI content generation tools (text, image, video, voice);
- Marketing & outreach tools;
- Resume, hiring, or exam tools;
- Spiritual & astrology services; and
- Audio / music / chatbot generators (no voice cloning, NSFW, IP infringements or fake claims).
Enforcement and Changes
Waffo may place your account under review, suspend, or terminate your access to the MOR Service for any breach of this AUP, or where Waffo reasonably considers your usage to be deceptive, fraudulent, high-risk, or of low quality for Customers. This AUP is one of the Additional Documents referenced in the Service Terms and may be updated from time to time in accordance with the Service Terms.